Customer Service Manager
QUESTCORE INC
Suva, Central Division, Fiji Islands
No salary information is indicated for this ad.
Vacancies 1
Last Job Ad Activity: Jan 31, 2025
Apply Until: Mar 01, 2025
Job Description
- Manage daily operations of the customer service department, including overseeing the customer service desk, returns, and exchanges.
- Ensure all customer service associates deliver exceptional service and adhere to company policies and procedures.
- Handle complex customer complaints and issues that require escalation, providing prompt and effective resolutions.
- Monitor and address recurring customer service issues to identify and implement solutions to improve service quality
- Recruit, train, and develop customer service staff, ensuring they are well-versed in company policies, product knowledge, and service standards.
- Schedule staff shifts, manage labor costs, and ensure adequate coverage during peak hours
- Conduct performance reviews, provide feedback, and support staff development and motivation
- Develop and implement customer service programs and initiatives to enhance the customer experience and drive loyalty.
- Gather and analyze customer feedback through surveys, social media, and direct interactions to identify areas for improvement
- Ensure the customer service department operates efficiently, including managing workflow, reducing wait times, and optimizing processes.
- Maintain accurate records of customer interactions, issues, and resolutions for reporting and analysis
- Conduct regular training sessions for customer service staff on new policies, procedures, and best practices.
- Stay updated on industry trends and customer service innovations to continuously improve the department’s effectiveness
- Prepare and submit regular reports on customer service metrics, including satisfaction scores, complaint resolution rates, and staff performance
- Use data and insights to develop strategies for improving customer service and operational efficienc
Qualifications:
A minimum of 3 year(s) of working experience is required.
Candidates must be a Bachelor's / College Degree holder in Business Studies/Administration/Management or similar fields.
- Previous experience in a customer service management role, preferably in a retail or supermarket environment
- Strong leadership, communication, and problem-solving skills
- Ability to analyze data and make informed decisions to improve service quality.
- Proficiency in retail management software and Microsoft Office Suite.
- Flexibility to work various shifts, including evenings, weekends, and holidays
Additional Information:
- Free Accommodation, Free Transportation, Paid Annual Vacation Leave with roundtrip airfare.
- Employer offers a competitive salary and benefits package commensurate with experience and qualifications. Compensation will be discussed in detail during interview.
- No Placement Fee, No Processing Fee, No Salary Deduction.
Principal / Employer
Carpenters Fiji Pte Limited
Principal / Employer Address
Suva, Fiji
Placement Fee
This job has no placement fee.
For manpower pooling only. No fees in any form and/or purpose will be collected from the applicants. Beware of illegal recruiters and human traffickers.
DMW (formerly POEA) License No:
POEA-019-LB-021521-R
Address:
Unit 701, 702 7th Floor, Pryce Center Building 1179 Chino Roces Avenue Cor Bagtikan St. San Antonio Village Makati., Makati City, Metro Manila, Philippines
Company Profile: https://questcore.workabroad.ph/profile/agency/3683/questcore
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