Qualifications:

• Should have Certificates of Employment and TESDA NCII or Trade Test Certificates in Events Management.
• Should have pertinent Training Certificates to support work experience.
• Must have UKVI IELTS with a score of 4.0 per category
• Should be able to oversee guests’ experience within the property, supporting the staff to ensure a consistent high-quality experience for all guests.
• Should ensure impeccable presentation standards aligned with brand guidelines.
• Must be fully compliant with operational policies and procedures.
• Must be competent in the supervision of staff and volunteers making sure they are engaged with their respective roles and environment.
• Should be competent in implementing effective staffing plans that align with budget and operational needs.
• Strategically plan for the future of the property-based visitor operation by benchmarking against industry leaders, implementing best practices, and managing change where needed.
• Support the staff in the operational delivery of house openings and tours.
• Must be capable to serve as an escalation point for visitor feedback or complaints, ensuring prompt and confident resolution.
• Should be able to oversee the daily delivery of the public tours and walks program, ensuring high-quality, well-resourced experiences.
• Should act as a central point of coordination between teams and departments to efficiently manage spaces and resources.
• Must be able to maintain a positive outlook and attitude. Flexible in working patterns